March 25, 2020

Con Edison and National Grid Service During the Coronavirus Outbreak

Con Edison Service During Coronavirus Outbreak 

Con Edison is taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on its customers and employees, and remain committed to providing safe and reliable service to customers.

  • Your service will not be shut off for non-payment.
  • Waiving new late-payment fees.
  • Suspending no-access fees if we can’t read your meter.
  • No fees for making payments with credit cards or debit cards.
  • Suspending fees for refusing smart meter installations
  • Most customers can arrange for payment extensions and agreements online through My Account.
  • Your meter will still be read if it’s outside or in an uninhabited building space. If you have an indoor meter, you can report your usage online.
  • Smart meters will be installed only if they are on the outside of buildings or in inside buildings in uninhabited areas such as apartment building basements. No work will be done inside living areas.
If you have any questions or concerns please contact Karen Nieves. 

National Grid Service During Coronavirus Outbreak 

Customers looking for more information on payment assistance programs in general can click here. Additionally: 
  • Non-essential planned electric outages – National Grid knows many individuals are working from home and children are home from school. They are limiting planned service interruptions during this time.
  • Non-essential electric & gas related services – Planned maintenance and services such as manual meter reads, oil-to-gas conversions, gas service upgrades, and meter changes, may decrease the ability to keep social distance. Therefore, they will be paused. In the case of manual meter reads, this could result in estimated bills for some customers.
  • Energy efficiency on-premise services – National Grid is temporarily suspending all energy efficiency service activities, provided by our valued partners, that require home or business visits, such as energy audits.
  • New York City and Long Island walk-in payment offices – National Grid downstate New York payment offices are temporarily closed. Payment options for customers include:
    • Online: Visit to pay online via bank account or credit card, or sign up for convenient bill pay options, such as paperless billing, automated payments, the budget plan or assistance programs.
    • Pay by phone – Have your account number ready, and you can pay over the phone with a credit or debit card or bank account. Fees may apply. In New York City, call 1-718-643-4050Long Island, call 1-800-930-5003.
    • Pay by mail – Use the convenient return envelope included with your bill.
    • Pay by bank website – Contact your bank to see if they offer this service.
    • Pay at a local Western Union – A location listing is available here.
If you have any questions or concerns please contact Karen Nieves.